二、投诉理由2：质量低劣

投诉信中反映产品质量低劣是经常会考到的话题，一般分为2种：一种是在题目中指明具体产品，如服装、CD-player等；另一种是不具体指明买的产品是什么，让考生自己去虚构一样物品，此类书信在结构上一般由三部分组成：

表明投诉原因以及与收信人的相关性。

陈述投诉内容，如购买的时间、地点、人物等，并指出产品具体问题所在以及由此而产生的后果。

希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You have recently made a purchase from a department store in another town but found some problems with it after you returned home. Write a letter to the manager. In your letter,

1. say what product you have bought

2. explain the problems

3. say what you would like them to do

题目并无指明具体产品，因此考生选择余地较大，一般来说，考生可以考虑服装。关于服装的投诉点，一般可以说新买的衣服褪色问题严重，品质有问题。具体写法如下：

The color of the sweater faded heavily and even dyed other clothes.

还可以说标签和配件丢失，比如：

I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing. Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.

此外，围绕服装的投诉点还可以是材质和描述不符，尺寸大小不合身等，如：

The garment was stretched out of shape and therefore no longer fits.

考生可以从中选择一两项进行描述,还可以从对方店员服务态度方面入手，如：

I phoned your store last Wednesday and spoke to the store manager, a Mr. Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.

上述所提到的投诉产品的思路，可以作为考生在准备投诉信件时的基本切入点。上面所提到的关于服务态度的投诉几乎可以“百搭”各类质量投诉话题的信件。因此朗阁海外考试研究中心建议考生不妨从记忆“经典”套路为本，根据具体考试题目再做调整，起到以不变应万变的效果。

（未完待续）